Refund policy

Refund Policy

Last updated: October 29, 2026

Our "Happy Dog" Guarantee

Trying a blend for the first time? If you or your dog aren't happy with your first bag of any blend, email us at ZGVitality@gmail.com within 30 days of delivery with your order number, and we'll refund the product price. You don't need to send it back. Limit one guarantee refund per blend per household. Shipping charges are not refundable.

Other Purchases

Our products are consumable, so repeat purchases of the same blend are final sale once opened. You can return unopened, sealed items within 30 days of delivery for a refund of the product price. Return shipping is your responsibility.

Damaged, Defective or Incorrect Items

If your order arrives damaged or defective, or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, including shipping, whichever you prefer. You won't need to return the item.

Lost Packages

If tracking shows your order as delivered but you can't find it, check with your neighbors and wait 24 hours, then contact us. We'll file a claim with the carrier, and if the package is confirmed lost, we'll replace or refund it.

Cancellations

You can cancel an order for a full refund until it ships. Email us as soon as possible.

How Refunds Are Issued

We process approved refunds within 5 business days to your original payment method. Your bank may take a few extra days to post it. Purchases paid with a gift card are refunded as store credit.

Safety Concerns

If you think your dog reacted to one of our products, stop using it, contact your veterinarian, and email us with "Adverse Event" in the subject line. We'll refund your order, and we want to hear the details.

We may decline requests that show a pattern of abuse.

Contact: ZG Vitality ZGVitality@gmail.com